Today, mobile has become the fastest medium to do the business. Buyer’s direct calls to supplier is one of the important source of leads. LMSBaba™’s Call Logs to Leads feature enables users to sync their call logs to LMSBaba™ Lead Management Solution (LMS) through LMSBaba™ Android App. With your permission, LMSBaba™ App auto sync your incoming and outgoing calls with the time talk time duration and display on call log report. You can mark your personal calls in the App which will get restrict to sync those calls.
Once your call will get listed in LMSBaba™, you can convert your call in to lead. You can tag your call as business call or tag with existing lead. LMSBaba™ identifies your existing buyer call show you tag with them. Companies who are working in telesales model can set a call targets & track their user’s call count.
NOT MISSING ANY PROSPECT PHONE CALLS!
Frequently Asked Questions(FAQs) - Capturing Call Logs in CRM
1. What is the purpose of capturing call logs in a CRM?
Capturing call logs in a CRM (customer relationship management) system allows businesses to track and analyze customer interactions through phone calls. This information can be used to improve customer service, optimize sales and marketing efforts, and gain a better understanding of customer needs and preferences.
2. How does call log capturing work?
Call logs can be captured in a CRM system by integrating the CRM with a call center software or telephone system that automatically records and stores call logs. Alternatively, call logs can be manually entered into the CRM system by employees.
3. What are the benefits of capturing call logs in a CRM?
Capturing call logs in a CRM allows businesses to have a complete view of all customer interactions and history, including phone calls. This information can be used to identify patterns, improve customer service, and optimize sales and marketing efforts. Additionally, it can also be used to track and monitor employee performance.
4. What types of information are typically captured in call logs in a CRM?
The types of information typically captured in call logs in a CRM include the date and time of the call, the phone number of the caller or recipient, the duration of the call, and the outcome of the call. Some systems also record the caller's name and other identifying information, as well as the name of the employee who answered the call.
5. How is the captured call log data used in a CRM?
Captured data can be used to identify patterns and trends in call volume and duration, to improve customer service and employee performance, and to optimize sales and marketing efforts. It can also be used to identify training opportunities for employees.
6. How do you ensure the call log data captured is accurate and up-to-date in a CRM?
To ensure data accuracy, businesses can use call center software or telephone systems that automatically record and store call logs, and have processes in place for manual entry and verification of call log information. Additionally, regular audits and reviews of call logs in the CRM can help to identify and correct any errors or inaccuracies.
